We sweat the details of managing your ATM fleet so you can focus on your customers.
As a full-service ATM management company, ISA-Ecash is able to deliver custom solutions to satisfy the needs of any bank or credit union. We can remove the burden of operating and maintaining ATMs or provide an economical way to expand into more locations, attracting and serving more customers. Our industry expertise and complete portfolio of services gives us the flexibility to tailor a custom program to expertly manage any ATM fleet.
Outsource any or all of your existing ATMs
Maintain quality customer-brand relationships
Cut costs while still meeting cardholder demands for more options accessing available cash
Add new branded ATM sites for you or your customers
Increase customer exposure and overall marketing promotion effectiveness
Meet the needs of your customers by providing a branded ATM at their location at no cost to you
ATM Managed Services
Outsource the management of your ATM fleet for maximum up-time and zero hassles.
Monitoring all ATM functions/performance 24/7
Each ATM is under constant monitoring via machine compatible remote management software notifying ISA-Ecash of any performance issue
Uploading of software patches and software updates
Downloading of electronic journals
Uploading customized marketing screens to the ATM
Track and report all transaction activity
From ATM set-up and processing to clearing card jams and preventative maintenance, ISA-Ecash has you covered.
ATM hardware acquisition or swap
First and second line maintenance
Detailed monthly reporting
FIRST LINE maintenance:
Clear cash and printer jams
Retrieve, clear jammed cards
Replace burnt-out lights
SECOND LINE maintenance:
Remedial hardware maintenance
Upgrades for good operating condition and compliance
Maintain cash levels to support continuous ATM operation.
Daily cash accounting
Daily settlement of cash
Monthly accounting and reporting
24-7 access to professional assistance and problem resolution.
24/7 800 hot line for our customers and their customers
Logged service calls for ATMs communicated directly to our maintenance personnel for follow-up, as well as our administrative staff
Reduced potential downtime associated with first or second line maintenance issues
REG E dispute issue resolution by directing cardholders or members to their financial institution
Don't see exactly what you want?
Submit the form below with your question or request a call and an ISA-Ecash representative will contact you right away.