We sweat the details of managing your ATM fleet so you can focus on your customers.

As a full-service ATM management company, ISA-Ecash is able to deliver custom solutions to satisfy the needs of any bank or credit union. We can remove the burden of operating and maintaining ATMs or provide an economical way to expand into more locations, attracting and serving more customers. Our industry expertise and complete portfolio of services gives us the flexibility to tailor a custom program to expertly manage any ATM fleet.

ATM swap

  • Outsource any or all of your existing ATMs

  • Maintain quality customer-brand relationships

  • Cut costs while still meeting cardholder demands for more options accessing available cash


 

ATM expansion

  • Add new branded ATM sites for you or your customers

  • Increase customer exposure and overall marketing promotion effectiveness

  • Meet the needs of your customers by providing a branded ATM at their location at no cost to you

ATM Managed Services

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Management

Outsource the management of your ATM fleet for maximum up-time and zero hassles.

 

Includes:

  • Monitoring all ATM functions/performance 24/7

    • Each ATM is under constant monitoring via machine compatible remote management software notifying ISA-Ecash of any performance issue

    • Uploading of software patches and software updates

    • Downloading of electronic journals

    • Uploading customized marketing screens to the ATM

  • Track and report all transaction activity

  • Handle disputes

  • Financial reporting

 
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Operations

From ATM set-up and processing to clearing card jams and preventative maintenance, ISA-Ecash has you covered.

 

Includes:

  • ATM hardware acquisition or swap

  • First and second line maintenance

  • Communications

  • Transaction processing

  • Detailed monthly reporting

 
 

FIRST LINE maintenance:

  • Clear cash and printer jams

  • Retrieve, clear jammed cards

  • Restock consumables

  • Replace burnt-out lights

  • General cleaning

SECOND LINE maintenance:

  • Remedial hardware maintenance

  • Parts replacement

  • Preventative maintenance

  • Upgrades for good operating condition and compliance

 
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cash services

Maintain cash levels to support continuous ATM operation.

 

Includes:

  • Cash forecasting

  • Armored car

  • Daily cash accounting

  • Cash insurance

  • Daily settlement of cash

  • Monthly accounting and reporting

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Customer Support

24-7 access to professional assistance and problem resolution.

 

Includes:

  • 24/7 800 hot line for our customers and their customers

  • Logged service calls for ATMs communicated directly to our maintenance personnel for follow-up, as well as our administrative staff

  • Reduced potential downtime associated with first or second line maintenance issues

  • REG E dispute issue resolution by directing cardholders or members to their financial institution

 

Don't see exactly what you want?

Submit the form below with your question or request a call and an ISA-Ecash representative will contact you right away.

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